Exchanges Only – No Refunds

We are committed to providing high-quality driveway materials that meet your needs and exceed your expectations. If you need to exchange a product, we’re here to help. Please read our Returns and Exchanges Policy carefully to understand how we can assist you.

At United Crete Pattern and Supplies, we do not offer refunds. However, we are pleased to offer exchanges for eligible products under the following terms and conditions:

Eligibility for Exchanges

To be eligible for an exchange, your item must meet these criteria:

• Condition: The product must be unused, undamaged, and in its original packaging.
• Time Frame: Exchanges must be requested within 30 days of the purchase date.
• Proof of Purchase: A valid receipt or proof of purchase is required for all exchanges.

Non-Eligible Items

The following items are not eligible for exchange:

• Customized or special-order items
• Products damaged due to misuse, improper installation, or accidents
• Items without original packaging or with missing components

How to Request an Exchange

To initiate an exchange, please follow these steps:

1. Contact Us: Reach out to our Customer Service team within 30 days of your purchase. You can contact us via:
   • Phone: [Your Contact Number]
   • Email: [Your Contact Email]
   • Contact Form: [Link to Contact Form on Website]
2. Provide Details: Include your order number, the product you wish to exchange, and the reason for the exchange.
3. Approval: Our team will review your request and notify you of the approval or any further steps needed.
4. Return the Product: If your exchange is approved, you will receive instructions on how to return the original product. Please ensure the item is securely packaged to prevent damage during transit.
5. Receive the Exchange: Once we receive the returned product, we will process your exchange and ship the new item to you promptly.

Shipping Costs

• Exchanges Due to Our Error: If the exchange is a result of our mistake (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
• Other Exchanges: For exchanges not due to our error, the customer is responsible for the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement at no additional cost to you.

Contact Us

If you have any questions or need assistance with your exchange, our friendly Customer Service team is here to help:

• Phone: 01902 686 274
• Email: info@unitedcretesupplies.co.uk
• Address: Unit 7, Charnwood Business Park, Millfields Road, Wolverhampton, WV14 0QJ
• Operating Hours:

Thank you for choosing United Crete Pattern and Supplies. We appreciate your business and are dedicated to ensuring your satisfaction with our products.